What is forex?

Foreign exchange deals are transactions relating to the trading of different currencies on the foreign exchange markets. 

How much funds do I need to get started?

The minimum deposit for the opening of a standard live account is $2500, and $250 for a mini account. 

What type of account can I open with?

You can open an Individual, Joint, Corporate, Partnership or Trust account. Please note, however, that the minimum deposit for the opening of a Trust account is
$100 000.

What is a "pip"?

What spreads do you offer?

Up to 1 pip spreads on the EUR/USD and USD/JPY -  quote the EUR/USD and USD/JPY at 1- 3 pips wide during all of the active forex market sessions, and max 4 pips wide should liquidity dry up.

What is "Tom Next" or "Roll over"?

Tom Next (Tomorrow Next Day) is the process of aligning the value dates of foreign exchange transactions and rolling a given spot position from one day into the next while taking respective interest rates of crosses being traded into accordance.

How do I access the software if I am behind a firewall or use a proxy server?

In order to access the software while running through a proxy server, it is necessary to make sure that the proxy server has port 8080 open for bi-directional traffic as well as have all ports from 1024 and up open to send data. If it is not possible for the proxy server to accommodate this, it may be necessary to request a connection separate from the proxy server in order to facilitate connection to the software. It would be good to note that the requirements for a proxy server are the same as what is needed to access the software while behind a firewall. Once again, port 8080 must be open for bi-directional traffic and all ports from 1024 and up open to send data.

How do I enter/exit a trade in case of a power failure/computer crash?

Trades can be executed by phoning the 24-hour Dealing desk. We also offer a Wireless FX trading option. You are able to connect through your web enabled cell-phone, using 40-128bit encryption to securely check real-time prices, place orders from any location, set price alerts and stay on top of your account status, anywhere, anytime.

Is there a standard procedure for dealing by phone?

Yes. Once the telephone is answered, have the following information at hand:

• Your account number

• Whether you are buying or selling

• The volume of your order

• The currency you wish to trade

• The price at which you would like to place your order 

The type of order for example limit, stop and/or OCO.

How do you make your money?

We derive our income from the trade spread (the difference between the bid and the ask prices). It is in our interest to ensure that traders are successful and profitable in order for us to make any money – Your success is our success.